Help Centre
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Answers to common questions about Boditrax scans, the mobile app, your results and your account.
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- Getting StartedWhat is Boditrax?
- Getting StartedWhat do I need to use Boditrax?
- Getting StartedHow do I create an account?
- Getting StartedCan I try Boditrax without creating an account?
- Getting StartedHow do I log in to a machine?
- Getting StartedHow does QR login work?
- Getting StartedHow do I complete a scan?
- Getting StartedHow long does a scan take?
- Getting StartedWhere do I see my results?
- Getting StartedDo I need to log out of the machine?
- Preparing for a Safe and Consistent ScanWhat is the best way to get consistent results?
- Preparing for a Safe and Consistent ScanShould I remove my shoes and socks before a scan?
- Preparing for a Safe and Consistent ScanCan dehydration affect my results?
- Preparing for a Safe and Consistent ScanCan I scan immediately after eating or drinking?
- Preparing for a Safe and Consistent ScanShould I scan before or after exercise?
- Preparing for a Safe and Consistent ScanCan exercise affect my hydration readings?
- Preparing for a Safe and Consistent ScanDoes alcohol affect Boditrax results?
- Preparing for a Safe and Consistent ScanWhat is the best hydration advice for consistent Boditrax results?
- Preparing for a Safe and Consistent ScanWhy are my morning results different from my evening results?
- Preparing for a Safe and Consistent ScanCan I use Boditrax if I have a pacemaker?
- Preparing for a Safe and Consistent ScanCan I take a scan while pregnant?
- Preparing for a Safe and Consistent ScanCan I use Boditrax if I have an implant?
- Preparing for a Safe and Consistent ScanWhy should I keep my height and profile details accurate?
- Boditrax Mobile AppWhere can I get the Boditrax mobile app?
- Boditrax Mobile AppCan I view my results on the Boditrax website?
- Boditrax Mobile AppWhat is on the Home screen?
- Boditrax Mobile AppHow do I view an individual measurement?
- Boditrax Mobile AppHow do I track changes over time?
- Boditrax Mobile AppCan I set a goal?
- Boditrax Mobile AppWhat does Compare mean?
- Boditrax Mobile AppCan I connect with other Boditrax users?
- Boditrax Mobile AppCan Boditrax share information with Apple Health?
- Boditrax Mobile AppHow do I change measurement units or preferences?
- Understanding Your ResultsAre Boditrax body-composition results exact?
- Understanding Your ResultsWhat should I focus on: the individual numbers or the trend?
- Understanding Your ResultsWhat is body weight?
- Understanding Your ResultsWhy do I weigh the same but have different body composition results?
- Understanding Your ResultsWhat is BMI?
- Understanding Your ResultsWhat is body fat percentage?
- Understanding Your ResultsWhat is fat mass?
- Understanding Your ResultsWhat is muscle mass?
- Understanding Your ResultsWhat is segmental muscle?
- Understanding Your ResultsWhy are my left and right leg measurements different?
- Understanding Your ResultsWhat is total body water?
- Understanding Your ResultsWhat is bone mass?
- Understanding Your ResultsWhat is visceral fat rating?
- Understanding Your ResultsWhat is basal metabolic rate (BMR)?
- Understanding Your ResultsWhat is metabolic age?
- Understanding Your ResultsWhat is fat-free mass?
- Understanding Your ResultsWhat is skeletal muscle index (SMI)?
- Understanding Your ResultsWhat is functional muscle percentage?
- Understanding Your ResultsWhat are protein and cellular integrity measurements?
- Understanding Your ResultsWhat is the Boditrax Score?
- Understanding Your ResultsWhy do I not see every measurement?
- Understanding Your ResultsDoes age affect my Boditrax results?
- Understanding Your ResultsWhy does my body fat percentage sometimes increase when I haven't gained weight?
- Understanding Your ResultsHow often should I use Boditrax?
- Account, Privacy & DataHow do I reset the password on my Boditrax account?
- Account, Privacy & DataWhy must I use the same email address?
- Account, Privacy & DataI have more than one Boditrax account, how can I merge the readings into one account?
- Account, Privacy & DataCan I update my profile?
- Account, Privacy & DataI have entered my height wrong for a past reading, how can I change this?
- Account, Privacy & DataHow do I delete a Boditrax reading?
- Account, Privacy & DataCan I download or delete my personal data?
- Account, Privacy & DataWho can see my scan results?
- Account, Privacy & DataHow do I protect my information on a shared machine?
- Troubleshooting & SupportI cannot log in. What should I check?
- Troubleshooting & SupportQR login is not working. What should I do?
- Troubleshooting & SupportMy scan is missing from the app. What should I do?
- Troubleshooting & SupportWhy was I unable to start a scan?
- Troubleshooting & SupportThe machine reported an error during measurement. What should I do?
- Troubleshooting & SupportWhy do my readings look unusual?
- Troubleshooting & SupportThe app does not show a feature or metric mentioned in Help. Why?
- Troubleshooting & SupportI wish to contact the support team, what information should I contact them with?
- Troubleshooting & SupportWhere do I send a sales enquiry or a general message?
- Videos & Further GuidanceWhere can I watch videos explaining my measurements?
- Videos & Further GuidanceAre the videos a replacement for professional advice?
- Videos & Further GuidanceWhere can I find help for a specific app screen?
Browse by topic
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Getting Started
Everything you need to know before your first Boditrax assessment, from registering an account to completing a scan.
10 questions -
Preparing for a Safe and Consistent Scan
Practical guidance on who should use the equipment and how to obtain comparable readings over time.
13 questions -
Boditrax Mobile App
Use the app to access your measurements, follow progress and manage your Boditrax account.
10 questions -
Understanding Your Results
Plain-English explanations of Boditrax measurements, their limitations and how to interpret trends.
24 questions -
Account, Privacy & Data
Keep your profile accurate, protect account access and understand where to manage your information.
9 questions -
Troubleshooting & Support
Try these steps when login, scanning, syncing or results are not working as expected.
9 questions -
Videos & Further Guidance
Find demonstrations and learn more about individual body-composition measurements.
3 questions -
Can’t find an answer?
Send a support request and the boditrax team will help.
Contact Support
Popular questions
- How do I create an account?Getting Started
- How does QR login work?Getting Started
- What is the best way to get consistent results?Preparing for a Safe and Consistent Scan
- Are Boditrax body-composition results exact?Understanding Your Results
- How do I reset the password on my Boditrax account?Account, Privacy & Data
- My scan is missing from the app. What should I do?Troubleshooting & Support
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